Integral Hospitality Solutions

The team at the Candlewood Suites in Ardmore recently went above and beyond the call of duty to help victims of Hurricane Harvey along the Texas coast.

They report:

“We made the trip to Rockport to the disaster drop-off zone and were told that the city building inspector had just left from inspecting the warehouse and deemed it unsafe for people to utilize any further as it had some structural damage that they did not know about. They diverted us to Port Arkansas to deliver all of the food and water we had to what was called Cowboy David CAMP, which was basically a tent city set up with several smokers, a pantry, water stations, and volunteer cooks servers etc. They had a refrigerated truck they were keeping meats in. They were feeding everyone and anyone for free with all the donations and they were planning on staying until normalcy returns which I can safely say will not be for months!

Our donations consisted of over 5000 bottles of water, 12 cases of bar soaps donated by multiple local hotels, 12 cases of wipes, tons of shovels, contractors trash bags, cleaning supplies and various types of tools and work gloves etc. We estimated the values of all items donated to around $8000.

We did have a BBQ fundraiser here at the hotel for cash donations ($500) which we used to pay for the fuel and meals of the 3 volunteers that went down and for all expenses we incurred.”

The Hampton Inn Beeville TX has the town buzzing about the accolades they continue to receive from Hampton by Hilton.  It would have been easy for Nickelle Gonzales and her team to enjoy the five 2015 “Mover and Shakers” awards  they received – a distinction given only to the top 25 hotels in each service category.

Instead, Nickelle and her team set their eyes on winning a Lighthouse Award in 2016.  The Lighthouse Award is given to the top 5% of Hampton by Hilton Hotels, designating them as “Beacons of Hospitality.”   After achieving an outstanding 95% on her quality assurance inspection in April, Nickelle and her team were well on their way to their goal.  They continued to follow up each quarter with service scores that led the brand in a majority of categories.  In early 2017 Nickelle and her team were presented the coveted Lighthouse Award.

Nickelle and her team took about 5 minutes to enjoy their achievement before setting their sights even higher in 2017.  The Connie Award, named after Conrad Hilton, is awarded to the top 6 Hampton by Hilton Hotels each year.  In March the Hampton Inn Beeville posted yet another outstanding quality assurance inspection and has supported it with brand leading guest satisfaction scores.  This month the Hampton Inn Beeville was awarded the first quarter “Wall of Fame” Award for reaching #8 on the Total Quality Score Rankings.  This places Nickelle and her team firmly in the grasp or bringing home some additional hardware.

We are excited to follow Nickelle, her team and the Hampton Inn Beeville in their progress in 2017.  Regardless of the outcome, the Hampton Inn Beeville is undoubtedly the buzz of Beeville and South Texas.

The team of the Holiday Inn Express & Suites in Duncan OK packed up their lucky charms and pot of gold and spent the day celebrating St. Patrick’s Day with the local seniors at the Ashbrook Village Assisted Living. The team of Leprechauns showed up with The Express Start Breakfast Buffet for all to share. Special prizes of the day included flowers for the ladies and even coffee mugs that were immediately put to good use! But they didn’t stop there! The team participated in the activities of the residents and listened to awesome stories and memories shared of the days of old. Many times it is taken for granted the sacrifices these men and women often made to make the lives of others better. The facility staff was extremely appreciative of the love and attention shown to their residents. The Holiday Inn Express staff left the residents with smiles on their faces and a renewed pep in their step. It won’t be the last time they visit!